I. Customer Background and Needs
A emerging health food company in the U.S. planned to quickly enter the chocolate ball market and sought a supplier capable of customizing equipment and delivering within 15 days. The customer had consulted multiple companies but was turned down due to the tight timeline. They urgently needed a reliable partner to help them seize market opportunities.

II. Customer Concerns and Challenges

1. Tight Timeline: Industry standard delivery periods typically range from 30-45 days, making 15 days highly challenging.

2. Lack of Trust: The customer was skeptical about the supplier's ability to achieve customized production in such a short time.

3. Quality Risks: Concerns that shortening the delivery period would compromise equipment precision and stability.

III. Solutions and Trust-Building

1. Rapid Response and Commitment:

   • Clearly communicated the ability to meet the 15-day delivery requirement and provided a customized solution.

2. Case Studies and Reputation Verification:

   • Immediately shared successful customized case studies from local U.S. customers (including equipment videos, contract excerpts, and customer feedback).

   • Provided contact information of local customers for direct verification.

3. Transparent On-Site Verification:

   • Invited the customer for an online video tour of the factory, showcasing real-time production line operations, warehouse material reserves, and R&D workshops to demonstrate rapid response capabilities.

   • Highlighted how modular design enables customized production within short cycles.

4. Technical Details Confirmation:

   • The engineering team worked overnight to align technical parameters (e.g., chocolate viscosity, molding precision requirements) and delivered a detailed technical solution within 48 hours.

IV. Results and Achievements

1. Successful Contract Signing: The customer arranged full payment the next day, and the contract officially took effect.

2. On-Time Delivery: Equipment production, testing, and packaging were completed on the 15th day and shipped to the U.S. via air freight.

3. Customer Feedback:

   "The equipment's operational efficiency exceeded expectations. The chocolate ball molding precision reached ±0.5g, fully complying with FDA standards. Your speed and professionalism are impressive!"

4. Long-Term Cooperation Intentions: The customer explicitly stated that they would prioritize purchasing our packaging and coating equipment for future expansion.

Machine working video:https://youtu.be/twbhK3DFBLo?si=a3PZzrn1GlQ8AurI